Customers can now connect with Durham Region by calling 311 for convenient access to information about Regional services like waste and recycling, water and sewer, and more. Regional information is available within the geographical borders of Durham Region. If you are outside those borders, you can access information by calling one local number, 905-668-7711, or toll-free at 1-800-372-1102.

With 311, you don’t need to know the specific Regional department or employee you want to reach. With just one number, you can talk with a customer service representative who can either answer your question right away or connect you to the right person who can. If you’re calling for information about your city, town, or township, you will be transferred over seamlessly.

Durham Region handles more than 700,000 customer calls a year, connecting callers with services offered by 28 different business units. Now, customers only have to remember one number: 311.

Launching 311 is part of the broader myDurham 311 initiative, a transformational project aimed at improving the customer experience at Durham Region.

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Bryen writes about local Durham community news, including regional events, municipality updates, entertainment, lifestyle, and the great outdoors. Email him directly if you want your business profiled or know a community member that deserves recognition -